Information & Policies -
SMS Text Messaging

 

Privacy Policy

Last update: April 21, 2025

OVERVIEW

Summit Pacific College (SPC) privacy statement recognizes the value of privacy of the college community members and its guests. 

This privacy notice provides more specific information on how Summit Pacific College  text messaging service collects and processes your personal information.

Scope

The notice applies to our practices for gathering and disseminating information related to the SPC text messaging service (“we”, “us”, or “our”) and is meant to provide you an overview of our practices when collecting and processing personal information.

How We Collect Information

We collect personal information in the following circumstances:

  • Direct Collection, when you provide information by responding to text messages.

  • From SPC sources, when we import your contact information from other SPC systems and sources, such as the Student Portal and Canvas.

  • Automated Processes, when the Vostelsys platform gathers information as you interact with the service.

What Type of Information We Collect

Direct Collection

We directly collect the following personal information:

  • Opt-out preferences

  • Content of your text message responses to us.

Collection from SPC Sources

We import personal information from SPC systems and sources. The information includes:

  • First and last name

  • Phone number.

Automated Collection

We automatically collect the following personal information:

  • Device status indicating whether a device is available for messaging

  • Carrier (e.g. Rogers, Telus, etc.)

  • Country associated with the phone (we are not sending text messages outside of Canada and the United States)

  • Delivery status

  • Error codes indicating why a message was not delivered (e.g. number associated with a landline, unreachable device, etc.)

How This Information Is Used

We use the personal  information we collect to communicate with you regarding Summit Pacific College operations and services, such as:

  • Public Health and Safety, to ensure your well being or the well being of others on campus.

  • Updates, to keep you informed of important dates or activities specific to your relationship with SPC.

  • Promotional Activities, to share opportunities that may be of interest to you, incentives, discounts, and offerings though a variety of SPC services.

With Whom This Information Is Shared

We do not sell or rent your personal information. We may, however, share your personal information in limited circumstances, such as with college partners or external service providers that support business activities. Specifically, we share your information with Voxtelsys, which provides the communications platform SPC uses for text messaging services.

We require our service providers to keep your personal information secure, and do not allow them to use or share your personal information for any purpose other than providing services on our behalf.  

We may also share your personal information when required by law, or when we believe sharing will help to protect the safety, property, or rights of the college, members of the college community, and college guests.

What Choices You Can Make About Your Information

If you wish to unsubscribe from text messages for a campaign, you can reply with ‘STOP’ and you will no longer receive messages.

If you wish to re-subscribe, reply with the word ‘START’.

Please note that unsubscribing from text messages from one campaign will not unsubscribe you from other campaigns. Unsubscribing will not remove your information from source SPC systems. 

The accuracy of your contact information in the Student Portal (OasisSIS) is critical for the delivery of text messages. If you wish to update your contact information, click here.

How Information Is Secured

Summit Pacific College recognizes the importance of maintaining the security of the information it collects and maintains, and we endeavor to protect information from unauthorized access and damage. Summit Pacific College strives to ensure reasonable security measures are in place, including physical, administrative, and technical safeguards to protect your personal information.

Privacy Notice Changes

This privacy notice may be updated from time to time. We will post the date our notice was last updated at the top of this privacy notice.

Who to Contact With Questions or Concerns

If you have any concerns or questions about how your personal data is used, please contact the Summit Pacific College Privacy Office at registrar@summitpacific.ca or PO Box 1700, Abbotsford, BC V2S7E7.